Privacy Policy

Introduction

BRV Brownsville Masonry respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect information when you use our website or services. By using our website or contacting us for services, you agree to the practices described in this policy.

Information We Collect

We collect information you provide directly to us when you request estimates, schedule services, or contact us through our website. This may include your name, address, phone number, email address, and details about your property and the services you need. We also collect payment information when you hire us for services, though we do not store credit card details on our servers.

When you visit our website, we automatically collect certain technical information such as your IP address, browser type, device information, and pages viewed. This data helps us understand how visitors use our site and allows us to improve your experience. We may use cookies and similar tracking technologies to collect this information.

How We Use Your Information

We use your personal information to provide and improve our masonry services. This includes responding to your inquiries, scheduling appointments, preparing estimates, performing contracted work, and processing payments. We may also use your information to send you important updates about your project or our services.

With your consent, we may occasionally send you promotional materials or information about new services we offer. You can opt out of marketing communications at any time by contacting us directly. We will never sell your personal information to third parties for their marketing purposes.

We analyze website usage data to understand visitor behavior and improve our site functionality. This helps us make our website more user-friendly and ensure you can easily find the information you need about our masonry services.

Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share your information with trusted service providers who assist us in operating our business, such as payment processors, scheduling software providers, or communication platforms. These third parties are contractually obligated to protect your information and use it only for the purposes we specify.

We may disclose your information if required by law, legal process, or government request. We may also share information to protect our rights, property, or safety, or that of our customers or others. In the event of a business transfer or sale, your information may be among the assets transferred to the new owner.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us remember your preferences and understand how you use our site. You can control cookie settings through your browser, though disabling cookies may limit some website functionality.

We may use analytics services like Google Analytics to track website traffic and user behavior. These services use cookies to collect data about your visit, which helps us improve our site and marketing efforts. These analytics providers have their own privacy policies governing their use of your information.

Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. This includes secure data storage, encrypted communications where appropriate, and limited access to personal information by our employees and contractors. However, no internet transmission is completely secure, and we cannot guarantee absolute security of your data.

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law. When information is no longer needed, we securely delete or anonymize it to prevent unauthorized access.

Your Privacy Rights

You have the right to access, correct, or delete your personal information that we hold. You can update your contact information or preferences by contacting us directly. If you wish to opt out of marketing communications, you can do so at any time through the unsubscribe link in our emails or by reaching out to us.

If you believe we have not handled your personal information properly, you have the right to file a complaint with the appropriate regulatory authority. We encourage you to contact us first so we can address your concerns directly.

Third-Party Links

Our website may contain links to third-party websites or services that we do not control. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit through links on our website.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child, we will take steps to delete that information promptly.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will post the updated policy on our website with a new effective date. We encourage you to review this policy regularly to stay informed about how we protect your information. Continued use of our services after changes are posted constitutes your acceptance of the updated policy.

Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:

California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA). This includes the right to know what personal information we collect, the right to request deletion of your information, and the right to opt out of the sale of your personal information. As stated above, we do not sell personal information. To exercise your rights, please contact us using the information provided above.